Business Process Consulting
Viewpoint® Consulting can help you to map, model, digitize, and optimize business processes. We facilitate your business process initiatives by applying the latest BPM principles, practices, and techniques. If you would like a free quote, please contact us and we will get back to you.
Why Choose Viewpoint Consulting?
Decades of Industry Experience
Our consultants bring extensive experience in business process management, applying proven methodologies and practical insights gained from successfully delivering process initiatives.
Trusted by Leading Organizations
Organizations across multiple industries trust us to deliver consulting that drives efficiency, reduce costs, and achieve measurable improvements through process management.
Easy Scheduling Via Video Conferencing
Access expert consulting from anywhere through video conferencing. Schedule sessions that fit your timeline without travel costs or disruption to daily operations.
Process Training Courses Can Be Included
Combine consulting services with training courses to build lasting capability. Your team gains both immediate solutions and long-term skills for continuous improvement.
Process Architecture, Mapping, Improvement and Design
Develop Business Strategy – In order to achieve operational excellence a clear identification of business strategy is essential. We apply the Business Model Canvas and related state-of-the-art techniques to identify current and future business models, define strategic intent and develop a winning business strategy.
Define Process Architecture – Business process architecture is an end-to-end, high-level model of major core, management and support processes. Architecture is used to align processes with strategy and provide a structure and framework for detailed process mapping, improvement and design.
Map Business Processes – We help you discover your current state (as-is) business processes and accurately map and validate them using the Business Process Model and Notation (BPMN 2.0) technique. This ensures standardization and effective communication. Well-mapped processes help simplify complex processes and make them easy to manage.
Improve and Design Business Processes – We analyse and measure your business processes to find areas for improvement. We then design or redesign them using Business Process Management techniques to ensure optimum efficiency, adaptability and customer service. Fully designed processes ensure processes are effectively implemented, digitized and optimized.
Specify Process Systems – We can specify system requirement in natural language and models to help you digitize and automate your processes and operational decisions.
Write Standard Operating Procedures (SOPs) – We write effective SOPs and work instructions to standardise work, preserve process knowledge and enforce compliance.
Business strategy: The key to successful strategy is to define a winning aspiration, where and how to play, and what capabilities and management systems are needed.
Identify process architecture: Visualise how your business creates, delivers and captures customer value.
Map business processes: By using the global standard of BPMN 2.0 we document precise maps of your processes.
Create and design processes: In addition to redesigning processes, we can create new innovative processes.
Improve business efficiency: Discovering and managing your processes properly leads to large gains in efficiency.
Deliver high quality services: When your processes are optimized, the quality of your services will skyrocket.
Adapt to a changing environment: We help you design adaptable, robust processes with a focus on flexibility.
Understand work activities: Know what activities are needed to deliver consistent process outputs.
Learn while improving processes: We will help you your staff contribute to the process improvement process.
Visualization and collaboration: We emphasize team collaboration and process visualization in all our work.
Use the latest technologies: We assist you to apply the latest technology to model and design processes.
What Our Clients Say:
“The consulting exceeded our expectations in every way. Our team gained practical strategies they could implement immediately, and the consultant’s real-world experience made complex challenges easy to address. The deliverables are excellent reference tools we continue to use. This engagement has already delivered measurable improvements.
Applications Analyst, FNB Botswana
“Viewpoint’s approach to consulting is refreshingly practical and results-focused. The process assessment was thorough and well-structured, making improvement opportunities clear and manageable, while the hands-on workshops reinforced key concepts perfectly. Our team left with confidence and actionable strategies they’re already implementing.
Performance Officer, SA Air Force
“Outstanding consulting services that truly deliver value. The consultant’s expertise and facilitation style kept our team engaged throughout. The combination of analysis and practical recommendations was exactly what we needed. The deliverables add credibility to our improvement initiatives, and the ongoing support continues to help our implementation efforts.”
Systems Engineer, Swaziland Electricity
“We’ve worked with Viewpoint for several consulting engagements now, and they consistently deliver excellence. The recommendations are current, relevant, and immediately applicable to our challenges. The collaborative approach allowed for meaningful dialogue and tailored solutions. Our team’s capability in process improvement has transformed.”
Senior Business Analyst, ATC SA
“Exceptional consulting experience from start to finish. The process assessment was thorough, the recommendations comprehensive, and the consultant’s knowledge invaluable. Our team appreciated the focus on practical implementation rather than just analysis. The solutions delivered have already helped us streamline operations and improve efficiency”
Benefit and Risk, NAMAF, Namibia.
Get In Touch With Us
Our team can assist with consulting queries and bookings (including courses).
Landline Number:
+27 87 135 2507
Mobile NUmber:
+27 83 226 1588
Email Address:
cathym@viewpoint.co.za
Whatsapp:
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