Business Process Redesign and Improvement (Virtual Course)

This is an instructor-led virtual course and it is delivered via Zoom.

This course will provide you with the knowledge and skills to identify, discover, analyze, design, implement and manage business processes to achieve improvements in effectiveness, efficiency and adaptability. A framework to practically apply the methods is also provided.

Quick Information:

Phone Us: (+27) 87 135 2507
Email: cathym@viewpoint.co.za
Brochure: Click To Download
Next Date: 05-07 August 2020
Accreditation: IIBA® Endorsed
Fee: R 11,178 (Including VAT)

Detailed Course Overview and Syllabus:

To remain competitive in today’s global economy, businesses need to continuously improve their business processes. Existing processes are usually too costly, too wasteful, and often irrelevant to their intended purpose.

This course on Business Process Redesign and Improvement will provide you with the knowledge and skills to analyse, design, transform and manage business processes to achieve breakthrough improvements in effectiveness, efficiency and adaptability (the framework is also included).

Who should attend? Business Process Analysts, ¬Business Analysts, System Analysts, Business Managers, Information Technology Professionals, Process Owners, Process Integrators, BPM Project Leaders, BPM Project Team Members, Quality Specialists, Compliance Officers, all those responsible for business process redesign and improvement in all industries.

3 training days (9am to 3pm): You will enjoy three days of IIBA® endorsed professional development time.

Industry certified lecturers: Our experienced instructors are OMG® Certified Experts in BPM.

Full lecturer interaction: You will see, hear and be able to talk to our instructors and participate in discussions.

Gain practical experience: Our lessons are not limited to theory, and you will enjoy lots of practical work.

Flexible training locations: Attend the course at your office or home – you just need a PC and internet.

Delivered via Zoom services: Presented live from our virtual classroom using Zoom video conferencing.

Module 1: Aligning Business Processes with Business Strategy

  • Identifying strategic choices
  • The seven elements of a strategic plan
  • Using the Business Process Integration Triangle

Module 2: Defining Business Process Architecture

  • Identifying major business processes
  • Defining process boundaries and scope
  • Classifying business processes
  • Generic process architecture models

Module 3: Selecting Processes for Improvement

  • Process selection criteria
  • Process selection techniques

Module 4: Understanding the Existing Process

  • Identifying process components
  • Diagnosing the health of the process
  • Measuring process performance

Module 5: Understanding Process Customer Requirements

  • The three main process customer types
  • Relating process attributes to customer requirements
  • The three levels of process customer satisfaction

Module 6: Creating the Process Vision

  • The key characteristics of a process vision
  • How to create a process vision
  • Process performance objectives and attributes

Module 7: Improving the Process

  • Using the Process Improvement Wheel
  • Applying the six process improvement techniques

Module 8: Building the To-Be Process Model

  • 10 steps to document the to-be process model
  • Applying the 10 steps to a practical example

Module 9: Transforming the Process

  • Evolutionary and revolutionary transformation
  • Testing the new process
  • BPR and process automation
  • Developing an implementation plan

Module 10: Making Your Process Initiative Successful

  • Getting support for your process initiatives
  • The nine critical success factors
  • Managing the new process

Some Reviews from Our Attendees:

This course really helped me to understand the importance of redesigning process to improve performance. Thank you!

Management Analyst, FNB, Botswana

This course helped me to have a broader picture regarding business process redesign, and it is going to help with my work.

Secretary to Director, DCS, South Africa

I was very impressed by the knowledge of the facilitator. I enjoyed sharing of exercises and including them in the discussion.

Acting Manager, Newcastle Municipality, South Africa.

The Course Fees and Popular FAQs:

How much does it cost?

It costs R11,178, and includes a certificate of competency when you pass your exam.

Is this course endorsed?

It’s endorsed by the IIBA®, and is aligned with BABOK® and BPM CBOK® (both v3.0).

Do you offer guarantees?

Yes, if you’re unhappy with this course within the first day, you can request a refund.

When is the next course?

The course will run on 05 Aug 2020, but we have a number of other dates planned.

Want to talk to us?

If you have any questions about our training courses or consulting services, we would love to hear from you. Please use the button below to contact our team.

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Download Printable Brochure

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Download Printable Brochure

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Download Printable Brochure

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