Business Process Mapping and Modelling Course
Why Choose Viewpoint Training?
International Course Alignment
Our courses align with globally recognized standards and best practices, ensuring your team learns proven methods and frameworks trusted by organizations worldwide.
Certified & Experienced Lecturers
Learn from industry experts with years of practical experience who bring real-world insights, proven methodologies, and actionable approaches to every training session.
Trusted by Leading Organizations
Organizations across Africa and beyond choose Viewpoint Training to develop their teams’ process management capabilities, improve operations, and drive lasting excellence.
Commitment to Excellence
We continuously update our curriculum to reflect the latest industry developments and methodologies, ensuring you receive current, relevant training that delivers value.
Detailed Course Overview and Syllabus:
You’ll learn to apply the Business Process Model and Notation Version 2.0 (BPMN 2.0) standard, an internationally adopted framework that combines business-friendliness with technical precision. BPMN 2.0 enables you to create process models that are accessible to business stakeholders while maintaining the accuracy required for technical implementation and process automation.
The course covers process mapping and modelling at multiple levels, from high-level enterprise process architecture to detailed workflow documentation. You’ll learn to analyze process components, elicit process information, and apply BPMN modelling elements effectively. Understanding when and how to use different modelling approaches ensures your process documentation serves its intended purpose.
Practical application is at the heart of this course. Through hands-on exercises and real-world case studies, you’ll develop proficiency in creating clear, readable, and unambiguous business process maps and models. The course includes a practical exam which, when passed, earns you a Certificate of Competency.
International Alignment
This course follows the internationally recognized Business Process Model and Notation (BPMN 2.0) standard, ensuring your skills are globally transferable and relevant.
Earn Your Certificate
Earn professional credentials that validate your expertise and demonstrate your commitment to development, enhancing your career prospects and organizational credibility.
Interactive Formats
Engage with content through diverse exercises, practical activities, and knowledge assessments that reinforce your overall understanding and maximize retention throughout the course.
Flexible Training Dates
Depending on your group size and course requirements, we can arrange training dates outside our regular schedule to suit you. Contact us today to discuss your options.
Modernised Curriculum
Follow a carefully designed curriculum that builds knowledge systematically, ensuring you master foundational concepts before advancing to more complex topics in the course.
Hands-On Learning
Apply concepts immediately with hands-on exercises, real-world case studies from various industries, and actionable tools designed for direct implementation in your organization.
Course Overview Breakdown (Click To Expand)
- Introduction to business processes
- The importance of process modelling in the BPM lifecycle
- Introduction to business process mapping and modelling
- The benefits of process modelling
- Analyzing process components
- Eliciting process information
- Business process modelling concepts
- The Business Process Model and Notation Version 2.0 (BPMN) standard
- The BPMN modelling elements
- A guide to developing a clear, readable unambiguous business process map and model
- Choosing the right modelling tool
- Making your process mapping and modelling project a success
What Our Clients Say:
“The training exceeded our expectations in every way. Our team gained practical skills they could apply immediately, and the instructor’s real-world experience made complex concepts easy to understand. The materials are excellent reference tools we continue to use. This investment has already delivered measurable improvements in our operations.”
Applications Analyst, FNB Botswana
“Viewpoint’s approach to training is refreshingly practical and results-focused. The course structure made learning progressive and manageable, while the hands-on exercises reinforced key concepts perfectly. Our team left with confidence and actionable strategies they’re already implementing. We’ve seen genuine improvement in how we approach processes.
Performance Officer, SA Air Force
“Outstanding training that truly delivers value. The instructor’s expertise and engaging delivery style kept our team engaged throughout. The combination of theory and practical application was exactly what we needed. The certification adds credibility to our team’s capabilities, and the ongoing resource access continues to support our improvement initiatives.”
Systems Engineer, Swaziland Electricity
“We’ve worked with Viewpoint for several training initiatives now, and they consistently deliver excellence. The course content is current, relevant, and immediately applicable to our challenges. The small class environment allowed for meaningful interaction and personalized guidance. Our team’s capability in process improvement has transformed significantly”
Senior Business Analyst, ATC SA
“Exceptional training experience from start to finish. The curriculum is well-designed, the materials comprehensive, and the instructor’s knowledge invaluable. Our team appreciated the focus on real-world application rather than just theory. The skills gained have already helped us streamline operations and improve efficiency across multiple departments.”
Benefit and Risk, NAMAF, Namibia.
Submit Your Booking Request
Complete the form below to request your booking. Our team will contact you to confirm availability, finalise dates, and provide payment details. If you have any questions please feel free to contact us directly before submitting this form.
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+27 87 135 2507
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+27 83 226 1588
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cathym@viewpoint.co.za
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