Business Process Management Overview Short Course
Why Choose Viewpoint Training?
International Course Alignment
Our courses align with globally recognized standards and best practices, ensuring your team learns proven methods and frameworks trusted by organizations worldwide.
Certified & Experienced Lecturers
Learn from industry experts with years of practical experience who bring real-world insights, proven methodologies, and actionable approaches to every training session.
Trusted by Leading Organizations
Organizations across Africa and beyond choose Viewpoint Training to develop their teams’ process management capabilities, improve operations, and drive lasting excellence.
Commitment to Excellence
We continuously update our curriculum to reflect the latest industry developments and methodologies, ensuring you receive current, relevant training that delivers value.
Detailed Course Overview and Syllabus:
Business Process Management (BPM) equips business professionals with a systematic method to understand, analyze, and optimize the processes that drive business results before committing to technology solutions. The vendor-independent approach covered in the course ensures you design the right processes first, then select the tools that fit your specific needs.
This course is designed for business managers, business analysts, process owners, operations managers, technology professionals and anyone responsible for improving business performance or planning process automation initiatives. Whether you are considering operational excellence, planning process automation, or eliminating inefficiencies, this overview provides the foundation you need.
You’ll learn the complete BPM lifecycle from strategy to execution, including the Integrated BPM Method and how to build effective business process architecture. The course covers essential analysis and design skills including process modelling, diagnosing process health, measuring performance, and eliciting process requirements.
The course also addresses implementation and optimization, covering how to specify business process changes, evaluate automation technology, establish continuous improvement practices, and implement business process governance.
The course provides you with the Integrated BPM Method, a framework you can immediately apply to your organization’s BPM initiative. Case study examples are given throughout the course, and you’ll work with real process scenarios to develop practical skills. The course includes a practical exam which, when passed, earns you a Certificate of Competency.
International Alignment
This program is aligned with the BPM CBOK® v4.0, the definitive global standard for Business Process Management excellence and professional practice.
Earn Your Certificate
Earn professional credentials that validate your expertise and demonstrate your commitment to development, enhancing your career prospects and organizational credibility.
Interactive Formats
Engage with content through diverse exercises, practical activities, and knowledge assessments that reinforce your overall understanding and maximize retention throughout the course.
Flexible Training Dates
Depending on your group size and course requirements, we can arrange training dates outside our regular schedule to suit you. Contact us today to discuss your options.
Modernised Curriculum
Follow a carefully designed curriculum that builds knowledge systematically, ensuring you master foundational concepts before advancing to more complex topics in the course.
Hands-On Learning
Apply concepts immediately with hands-on exercises, real-world case studies from various industries, and actionable tools designed for direct implementation in your organization.
Course Overview Breakdown (Click To Expand)
Foundation: Understanding BPM
- Introduction to Business Process Management (BPM)
- The BPM lifecycle: from strategy to execution
- The Integrated BPM Method
- Building effective business process architecture
Analysis and Design: Getting Processes Right
- The importance of business process modelling
- Diagnosing process health
- Measuring process performance
- Eliciting process requirements
Implementation and Optimization
- Specifying business process changes
- Evaluating and harnessing process automation technology
- Establishing continuous process improvement practices
- Implementing business process governance
Success Factors
- Critical success factors for your BPM initiatives
- Avoiding common pitfalls and anti-patterns
- Building organizational capability for sustained improvement
What Our Clients Say:
“The training exceeded our expectations in every way. Our team gained practical skills they could apply immediately, and the instructor’s real-world experience made complex concepts easy to understand. The materials are excellent reference tools we continue to use. This investment has already delivered measurable improvements in our operations.”
Applications Analyst, FNB Botswana
“Viewpoint’s approach to training is refreshingly practical and results-focused. The course structure made learning progressive and manageable, while the hands-on exercises reinforced key concepts perfectly. Our team left with confidence and actionable strategies they’re already implementing. We’ve seen genuine improvement in how we approach processes.
Performance Officer, SA Air Force
“Outstanding training that truly delivers value. The instructor’s expertise and engaging delivery style kept our team engaged throughout. The combination of theory and practical application was exactly what we needed. The certification adds credibility to our team’s capabilities, and the ongoing resource access continues to support our improvement initiatives.”
Systems Engineer, Swaziland Electricity
“We’ve worked with Viewpoint for several training initiatives now, and they consistently deliver excellence. The course content is current, relevant, and immediately applicable to our challenges. The small class environment allowed for meaningful interaction and personalized guidance. Our team’s capability in process improvement has transformed significantly”
Senior Business Analyst, ATC SA
“Exceptional training experience from start to finish. The curriculum is well-designed, the materials comprehensive, and the instructor’s knowledge invaluable. Our team appreciated the focus on real-world application rather than just theory. The skills gained have already helped us streamline operations and improve efficiency across multiple departments.”
Benefit and Risk, NAMAF, Namibia.
Submit Your Booking Request
Complete the form below to request your booking. Our team will contact you to confirm availability, finalise dates, and provide payment details. If you have any questions please feel free to contact us directly before submitting this form.
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