Business Process Analysis and Redesign Course
Why Choose Viewpoint Training?
International Course Alignment
Our courses align with globally recognized standards and best practices, ensuring your team learns proven methods and frameworks trusted by organizations worldwide.
Certified & Experienced Lecturers
Learn from industry experts with years of practical experience who bring real-world insights, proven methodologies, and actionable approaches to every training session.
Trusted by Leading Organizations
Organizations across Africa and beyond choose Viewpoint Training to develop their teams’ process management capabilities, improve operations, and drive lasting excellence.
Commitment to Excellence
We continuously update our curriculum to reflect the latest industry developments and methodologies, ensuring you receive current, relevant training that delivers value.
Detailed Course Overview and Syllabus:
To remain competitive in today’s global economy, businesses need to continuously improve their business processes. Existing processes are often too costly, too wasteful, and frequently irrelevant to their intended purpose. This course provides you with the knowledge and skills to analyse, design, transform and optimize business processes to achieve breakthrough improvements in effectiveness, efficiency and adaptability.
Strategic alignment is fundamental to process improvement success. You’ll learn how to identify strategic choices, understand the seven elements of a strategic plan, and use the Business Process Integration Triangle to ensure your processes directly support organizational objectives. You’ll also learn to define process architecture, identify major business processes, and classify them effectively.
The course teaches you to select the right processes for redesign using proven criteria and techniques. You’ll learn to understand existing processes by identifying components, diagnosing process health, and measuring performance. Understanding process stakeholders and their requirements is essential, so you’ll learn to document stakeholder requirements and relate process attributes to customer needs.
You’ll master proven process redesign methodologies, including creating the process vision, using Process Redesign Heuristics, and applying practical redesign techniques. The course covers a structured 10-step approach to building to-be process models with practical examples.
The course includes a practical exam which, when passed, earns you a Certificate of Competency.
International Alignment
Aligned with the BPM CBOK® v4.0, the internationally recognized standard for process management professionals and Business Process Management practice.
Earn Your Certificate
Earn professional credentials that validate your expertise and demonstrate your commitment to development, enhancing your career prospects and organizational credibility.
Interactive Formats
Engage with content through diverse exercises, practical activities, and knowledge assessments that reinforce your overall understanding and maximize retention throughout the course.
Flexible Training Dates
Depending on your group size and course requirements, we can arrange training dates outside our regular schedule to suit you. Contact us today to discuss your options.
Modernised Curriculum
Follow a carefully designed curriculum that builds knowledge systematically, ensuring you master foundational concepts before advancing to more complex topics in the course.
Hands-On Learning
Apply concepts immediately with hands-on exercises, real-world case studies from various industries, and actionable tools designed for direct implementation in your organization.
Course Overview Breakdown (Click To Expand)
Aligning Business Processes with Business Strategy
- Identifying strategic choices
- The seven elements of a strategic plan
- Using the Business Process Integration Triangle
Defining Business Process Architecture
- Identifying major business processes
- Defining process boundaries and scope
- Classifying business processes
- Generic process architecture models
Selecting Processes for Redesign
- Process selection criteria
- Process selection techniques
Understanding the Existing Process
- Identifying process components
- Diagnosing the health of the process
- Measuring process performance
Understanding Process Stakeholder
- Identifying process stakeholders
- Documenting process stakeholder requirements
- Relating process attributes to customer requirements
Redesigning the Process
- Creating the process vision
- Using the Process Redesign Heuristics
- Applying the practical process redesign techniques
Building the To-Be Process Model
- 10 steps to document the to-be process model
- Applying the 10 steps to a practical example
Transforming the Process
- Aligning human resource process enablers
- Harnessing process automation technology
- Approaches to process change
What Our Clients Say:
“The training exceeded our expectations in every way. Our team gained practical skills they could apply immediately, and the instructor’s real-world experience made complex concepts easy to understand. The materials are excellent reference tools we continue to use. This investment has already delivered measurable improvements in our operations.”
Applications Analyst, FNB Botswana
“Viewpoint’s approach to training is refreshingly practical and results-focused. The course structure made learning progressive and manageable, while the hands-on exercises reinforced key concepts perfectly. Our team left with confidence and actionable strategies they’re already implementing. We’ve seen genuine improvement in how we approach processes.
Performance Officer, SA Air Force
“Outstanding training that truly delivers value. The instructor’s expertise and engaging delivery style kept our team engaged throughout. The combination of theory and practical application was exactly what we needed. The certification adds credibility to our team’s capabilities, and the ongoing resource access continues to support our improvement initiatives.”
Systems Engineer, Swaziland Electricity
“We’ve worked with Viewpoint for several training initiatives now, and they consistently deliver excellence. The course content is current, relevant, and immediately applicable to our challenges. The small class environment allowed for meaningful interaction and personalized guidance. Our team’s capability in process improvement has transformed significantly”
Senior Business Analyst, ATC SA
“Exceptional training experience from start to finish. The curriculum is well-designed, the materials comprehensive, and the instructor’s knowledge invaluable. Our team appreciated the focus on real-world application rather than just theory. The skills gained have already helped us streamline operations and improve efficiency across multiple departments.”
Benefit and Risk, NAMAF, Namibia.
Submit Your Booking Request
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+27 87 135 2507
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+27 83 226 1588
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cathym@viewpoint.co.za
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