Advanced Business Process Design for Automation Course
Why Choose Viewpoint Training?
International Course Alignment
Our courses align with globally recognized standards and best practices, ensuring your team learns proven methods and frameworks trusted by organizations worldwide.
Certified & Experienced Lecturers
Learn from industry experts with years of practical experience who bring real-world insights, proven methodologies, and actionable approaches to every training session.
Trusted by Leading Organizations
Organizations across Africa and beyond choose Viewpoint Training to develop their teams’ process management capabilities, improve operations, and drive lasting excellence.
Commitment to Excellence
We continuously update our curriculum to reflect the latest industry developments and methodologies, ensuring you receive current, relevant training that delivers value.
Detailed Course Overview and Syllabus:
By attending this course, you will gain the knowledge and skills to apply state-of-the-art process thinking and techniques to the automation of critical business processes to improve customer experience, reduce costs, increase employee efficiency and improve regulatory compliance.
You’ll master process modelling for automation using BPMN 2.0, learn to define process data requirements, model business process decisions, and develop executable process models through practical design work.
The course explores the latest automation technologies including model-driven process automation platforms, Business Process Management Systems (BPMS), Business Orchestration and Automation Technologies (BOAT), Robotic Process Automation (RPA), AI for task and decision automation, Agentic Process Automation (APA), and process mining.
You’ll learn to use the Process Automation Framework to select the right technologies and tools for your needs.
Finally, you’ll learn how to plan for process automation, implement automation models, manage change effectively, and optimize implemented processes to ensure your automation projects are successful.
International Alignment
This course is aligned with the Guide to the Business Process Management Common Body of Knowledge (BPM CBOK®) v4.0, the globally recognized standard for BPM excellence.
Earn Your Certificate
Earn professional credentials that validate your expertise and demonstrate your commitment to development, enhancing your career prospects and organizational credibility.
Interactive Formats
Engage with content through diverse exercises, practical activities, and knowledge assessments that reinforce your overall understanding and maximize retention throughout the course.
Flexible Training Dates
Depending on your group size and course requirements, we can arrange training dates outside our regular schedule to suit you. Contact us today to discuss your options.
Modernised Curriculum
Follow a carefully designed curriculum that builds knowledge systematically, ensuring you master foundational concepts before advancing to more complex topics in the course.
Hands-On Learning
Apply concepts immediately with hands-on exercises, real-world case studies from various industries, and actionable tools designed for direct implementation in your organization.
Course Overview Breakdown (Click To Expand)
Introduction to Process Automation
- The Business Process Management (BPM) Lifecycle
- Why automate business processes?
- Setting automation goals and objectives
- The importance of good process design
Business Process Design
- Process modelling for automation using Business Process Model and Notation 2.0 (BPMN 2.0)
- Defining process data requirements
- Modelling business process decisions
- Developing an executable process model
- Practical design work
Business Process Simulation and Automation Tools
- Model-driven process automation platforms
- Business Process Management Systems (BPMS)
- Business Orchestration and Automation Technologies (BOAT)
- Robotic Process Automation (RPA)
- Applying AI for task and decision automation
- Agentic Process Automation (APA)
- Process mining
- Using the Process Automation Framework to select the right technologies and tools
Implementing and Optimising Digital Processes
- Planning for process automation
- Implementing a process automation model
- The importance of change management
- Optimizing an implemented process
- Making your process automation projects successful
What Our Clients Say:
“The training exceeded our expectations in every way. Our team gained practical skills they could apply immediately, and the instructor’s real-world experience made complex concepts easy to understand. The materials are excellent reference tools we continue to use. This investment has already delivered measurable improvements in our operations.”
Applications Analyst, FNB Botswana
“Viewpoint’s approach to training is refreshingly practical and results-focused. The course structure made learning progressive and manageable, while the hands-on exercises reinforced key concepts perfectly. Our team left with confidence and actionable strategies they’re already implementing. We’ve seen genuine improvement in how we approach processes.
Performance Officer, SA Air Force
“Outstanding training that truly delivers value. The instructor’s expertise and engaging delivery style kept our team engaged throughout. The combination of theory and practical application was exactly what we needed. The certification adds credibility to our team’s capabilities, and the ongoing resource access continues to support our improvement initiatives.”
Systems Engineer, Swaziland Electricity
“We’ve worked with Viewpoint for several training initiatives now, and they consistently deliver excellence. The course content is current, relevant, and immediately applicable to our challenges. The small class environment allowed for meaningful interaction and personalized guidance. Our team’s capability in process improvement has transformed significantly”
Senior Business Analyst, ATC SA
“Exceptional training experience from start to finish. The curriculum is well-designed, the materials comprehensive, and the instructor’s knowledge invaluable. Our team appreciated the focus on real-world application rather than just theory. The skills gained have already helped us streamline operations and improve efficiency across multiple departments.”
Benefit and Risk, NAMAF, Namibia.
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