Writing Effective Standard Operating Procedures

This course will help you gain control of your organisation through effective operating procedures. You will learn to write and implement business-friendly Standard Operating Procedure (SOPs) that support policies and ensure business processes are auditable and performed in the most efficient way.

Duration: Two days

Dates: 16-17 November 2017

Times: 08:30–16:00

Venue: Benvenuto Conference Centre, 1 Pitsani Rd, Kelland, Randburg, Johannesburg. Map

Fee: R7,866.00 per delegate including VAT. This fee includes course notes, lunches, refreshments and assessment.

Contact: Tel: +27 (0)87 135 2507, email: This email address is being protected from spambots. You need JavaScript enabled to view it. or register on line. Register

About the Course

All business processes should have Standard Operating Procedures (SOPs) for each activity to make sure managers can control, and staff can perform work reliably and efficiently. This will enable organisations to ensure policies are adhered to, business rules enforced, operational risk reduced and regulatory compliance is part of everyday business.

Standard Operating Procedures are documents containing accurate and detailed instructions to perform a business activity. They have the force of a directive, covering the tasks of a process that require standardising and controlling without loss of effectiveness.

In this course you will learn to write and implement business-friendly SOPs that support policies and ensure business processes are auditable and performed in the most efficient way.

Who Should Attend?

Procedure Writers, Compliance Officers, Business Process Analysts, Business Analysts, Human Resource Specialists, Business Managers, Information Technology Professionals, Process Owners, Quality Specialists. All those responsible for ensuring business efficiency and effectiveness.

Course Content

  • The Business Governance Framework
  • Business processes, policies and procedures  
  • The purpose of SOPs
  • The SOP development process
  • The elements of a fully-dressed SOP
  • How to write effective SOPs
  • Checking SOP quality
  • Linking to business policies and business rules
  • Standardising business processes using SOPs
  • Gaining compliance through SOPs
  • Using SOPs for staff training
  • Communicating and implementing SOPs

Practical examples are given throughout the course.